At [Your Store Name], we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not fully satisfied with your order, we offer a hassle-free return and exchange policy subject to the following terms and conditions:

1. Eligibility for Return or Exchange

• Products are eligible for return or exchange within 7 days from the date of delivery.
• The item must be unused, unopened, and in its original packaging with all tags, manuals, and accessories intact.
• Items that have been used, damaged, or altered after delivery will not be accepted for return or exchange.

2. Non-Returnable Items

• Products that fall under personal hygiene, collectibles, customized toys, or limited-edition items are not eligible for return or exchange.
• Items purchased during clearance sales or promotional offers are considered final sale and cannot be returned or exchanged unless defective.

3. Return Process

1. To initiate a return, please contact our Customer Support Team at [support@yourstorename.com] within the return period, mentioning your order number and the reason for return.
2. Our team will review your request and provide you with the return authorization and instructions.
3. Once approved, please ensure the item is securely packed and shipped to the address provided by our support team.

4. Refund Process

• Upon receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to the original method of payment.
• Shipping charges and COD fees (if applicable) are non-refundable.

5. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund or store credit may be issued instead.
• In case of defective or damaged items, we will offer a free replacement at no additional cost.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 24 hours of delivery with clear photos or videos of the issue. We will arrange for a replacement or refund as soon as possible.

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For any assistance, please contact us at:
 support@toyxa.com
 Customer Care Number- 9999055163
 Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM